Privacy Policy

Introduction

We respect your privacy and handle your personal data carefully. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.

1. Legal Status

We operate under a Curaçao eGaming sublicense and provide services from Curaçao. As controller of personal data collected through our platform, we process information according to applicable privacy and data protection rules where they apply, including GDPR requirements for users in the EU/EEA.

When necessary, we may process data to meet legal obligations, to perform our contract with you, or on the basis of your consent or our legitimate interests as described below.

2. Registration and Login Process

When you register and log in, we collect the information needed to create and manage your account and to confirm your identity.

• Common account data: name, email address, date of birth, postal address, and telephone number.
• Account security data: username, password, and authentication records.
• Verification documents: copies of identification and proof of address when required to meet legal and security checks.

We use this information to create your account, verify age and identity, prevent fraud, respond to requests, and comply with legal requirements. Basic account activation is typically completed quickly after you confirm your email. We will notify you if additional verification is required.

3. Games and Software Providers

To deliver our services, we share limited personal and technical information with game and platform providers. This helps ensure games operate correctly, that your play preferences are recognised, and that fairness and reliability are maintained.

• Data shared often includes account identifiers, gameplay activity, and technical session data.
• We only share the minimum information necessary and rely on contracts to protect your data with those providers.

4. Bonuses and Promotions

We process your profile and activity data to offer and administer bonuses, promotions and related campaigns.

• This may include your account status, play history, and opt‑in preferences.
• Promotional communications are sent based on your consent or our legitimate interest in informing you of offers.

5. VIP and Loyalty Program

If you participate in our loyalty or VIP programme, we process data about your activity and accumulated status in order to administer rewards and personalised offers.

• We use play history and loyalty points to determine tier levels and to present relevant rewards.
• Profiling for personalisation is limited to improving your experience and is subject to your right to object.

6. Payment-Related and Account Activity Records

We keep records of account activity and related metadata necessary to manage your account, comply with legal obligations, and detect and prevent abuse or fraud. We handle such records with strict access controls and use them only for legitimate compliance, security and account management purposes.

7. Key Terms About Processing and Your Rights

We process personal data for the following main purposes and legal bases:

• Performance of a contract: to provide and manage your account and our services.
• Legal obligations: to comply with laws and regulatory requests.
• Legitimate interests: for fraud prevention, security, analytics, service improvement and marketing where these interests do not override your rights.
• Consent: where required for marketing communications, cookies or other optional features.

Your data subject rights (where applicable) include:

• The right to access your personal data.
• The right to request correction of inaccurate information.
• The right to request deletion of your data, subject to legal and contractual retention obligations.
• The right to restrict or object to certain processing, including profiling and direct marketing.
• The right to data portability for personal data you have provided.
• The right to withdraw consent at any time for processing based on consent.
• The right to lodge a complaint with a supervisory authority if you believe your rights are not being respected.

We will respond within applicable legal timeframes and may ask for proof of identity to protect your data.

8. Mobile and Technical Features

When you use our site or apps on mobile devices we collect technical data to deliver and improve services.

• Typical device data: browser type, device model, screen size and operating system version.
• Connection data: IP address, language settings, and general location derived from IP for regulatory and security checks where necessary.
• Optional features: if you enable device-based features (for example, biometric login), we process related metadata to provide the function; biometric data itself is stored and processed on your device and is not transmitted to us.

9. Security and Fair Play

We implement technical and organisational measures to protect your data, including encryption of data in transit, access controls, logging, and regular security testing.

• Access to personal data is limited to authorised personnel who need it to perform their duties.
• We retain audit logs and system records to support integrity, compliance and dispute resolution.
• Where third parties perform testing or fairness assurance, we disclose only what is necessary and require them to meet data protection standards.

10. Responsible Gambling Features

We process information to support responsible gambling tools you may use, such as self‑limits, time‑outs and self‑exclusion.

• This processing helps us apply the choices you set, monitor account activity for harm indicators, and offer assistance or referrals to support services where appropriate.
• Data used for these purposes is handled with sensitivity and restricted access.

11. Privacy Advantages and Limitations

We aim to give you control and transparency over personal data. You can:

• Manage communication preferences within your account.
• Request access or correction of your data.
• Use responsible gambling tools to limit activity.

Limitations arise where we must retain or process data to comply with legal obligations or to resolve disputes. In such cases, we will keep only the information necessary for those purposes and protect it appropriately.

12. General Information

Data retention: we retain personal data only as long as reasonably necessary to provide services, meet legal and regulatory requirements, resolve disputes, and enforce agreements. Periods may vary depending on the type of data and applicable law.

International transfers: personal data may be processed in jurisdictions outside your country. Where transfers occur, we use contractual safeguards and other measures to ensure an adequate level of protection.

Changes to this policy: we may update this Privacy Policy to reflect changes in our practices. When changes are material, we will notify you through the account interface or other communication channels.

If you are in the EU/EEA and consider your rights under applicable data protection law have been infringed, you may lodge a complaint with your local supervisory authority.